TRAVEL CRM

TRAVEL CRM is a complete travel business management solution designed for travel agencies and tour operators. It covers everything from handling enquiries and leads, custom itinerary planning, hotel, cab, and resort bookings, to quotations, invoices, and vendor payments. With integrated HRM, Accounts, and Customer Service Modules, it streamlines operations, improves team productivity, and enhances customer satisfaction. Share itineraries as professional PDFs or web links, and manage your travel business anytime, anywhere.

TRAVEL CRM is a powerful, all-in-one software platform tailored for the needs of travel agencies, tour planners, and destination management companies. It combines sales, operations, customer service, and finance into a single, cloud-based system — enabling you to manage the entire customer journey and backend processes seamlessly.

 

Core Features of TRAVEL CRM:

• Lead Management & Enquiries: Capture and manage travel enquiries from phone, email, social media, and web forms in one place.
• Convert Social Media & Website Leads: Auto-import leads from platforms like Facebook, Instagram, and websites with fast assignment and response tracking.
• Quotation Management: Create professional travel quotations including day-wise itineraries, pricing, and optional add-ons.
• Travel Itinerary Planning: Plan personalized itineraries with full details on destinations, activities, and travel plans.
• Hotel & Resort Booking Management: Manage bookings, check-ins, confirmations, and cancellations efficiently.
• Cab/Transport Booking Module: Track and organize cab bookings for airport transfers, sightseeing, and intercity travel.
• Customer Accounts Management: Handle complete customer data, booking history, payment records, and documentation.
• Quotation to Invoice Conversion: Convert approved quotations into invoices, generate receipts, and issue service vouchers instantly.
• Vendor/Supplier Payments: Manage payments to hotels, transport providers, guides, and other travel service partners.
• Itinerary Publishing: Share beautiful itineraries as downloadable PDFs or interactive web links with your branding

 

Accounts Module

• Manage ledgers, customer payments, vendor dues
• Track profit/loss, outstanding balances, GST and tax reports.
• Generate financial reports like balance sheets and account summaries.

HRM (Human Resource Management) Module

• Maintain staff records, roles, and responsibilities.
• Track attendance, leaves, and performance.
• Automate payroll and expense reimbursement.

Customer Service Module

• Log support tickets and client queries.
• Assign service requests to staff
• Monitor service history and customer satisfaction metric

 

TRAVEL CRM is not just a booking tool, it's a complete travel business operating system. Whether you're handling FITs, group tours, corporate travel, or destination management, it empowers you to deliver seamless service, reduce manual work, and grow your business with confidence.